Operations · Support

Managed IT and application services

We look after your websites, applications, integrations and cloud infrastructure after launch. That covers monitoring, security updates, backups, fixes and improvements, from a team that knows your systems.

Book a free consultationHow it works ↓

What's included

What our managed services service covers

  • 01

    Monitoring & alerts

    Uptime, errors and performance watched around the clock, with alerts routed to our engineers.

  • 02

    Security updates

    Frameworks, libraries, servers and plugins kept patched on a regular schedule.

  • 03

    Backups & recovery

    Automated backups with regular restore tests, so recovery is proven, not assumed.

  • 04

    Bug fixes

    Issues investigated and fixed by developers who know your code.

  • 05

    Small improvements

    A monthly allowance for changes and new features, prioritised with you.

  • 06

    Monthly report

    What happened, what we fixed, what we recommend next, in plain language.

When to bring us in

Signs it's time

  • 01Your original developer is no longer available
  • 02Updates are postponed because nobody dares to touch the system
  • 03You find out about outages from customers
  • 04Backups exist, but nobody has tested a restore
  • 05You want one partner responsible for the whole stack

Process

How it works

  1. 01

    Onboard

    Access, documentation and a health check.

  2. 02

    Stabilise

    Critical updates and quick fixes first.

  3. 03

    Operate

    Monitoring, patching and support.

  4. 04

    Improve

    Monthly review and planned changes.

Technologies we work with

  • Uptime monitoring
  • Sentry
  • Grafana
  • Azure Monitor
  • AWS CloudWatch
  • GitHub Actions
  • WordPress
  • Microsoft 365

FAQ

Frequently asked questions

Can you take over a system someone else built?

Yes. We start with a health check and documentation of what's there, then fix the most urgent risks before regular maintenance begins.

What are your support hours?

Standard support runs on Riga business hours (EET). Monitoring and alerts run 24/7, and extended cover can be agreed for critical systems.

How fast do you respond to issues?

Response times depend on severity and are agreed in writing. Critical issues are always handled first.

Is there a minimum contract length?

[YOUR TERMS]. We prefer agreements you stay in because they're useful, not because of a lock-in.

Related services

All services →
Until 31 December 2026

Talk to an engineer about managed services

Your first two consultations are free. Tell us where you are now and where you want to be, and we'll give you an honest view of the options.

Book a free consultationhello@deverlin.com